MapleStory Universe introduced a KYC re-authentication process to respond to hacking and macro users (ft. ARGOS Face Auth!)

In the previous content, we introduced the ARGOS Face Auth feature. Now, there is a representative customer who has actually implemented this technology in their service MapleStory Universe (MSU).
So how exactly is MSU leveraging ARGOS’ capabilities? Let’s take a closer look.

Why MapleStory Universe introduced ARGOS identity authentication

MapleStory Universe is a blockchain-based Web3 gaming platform that combines NFTs, game tokens, and a decentralized reward system an environment where gamers worldwide communicate and trade assets.
However, as the user base grows and digital transactions diversify, the importance of enhanced security and compliance with global regulations increases significantly.

To address these challenges, MapleStory Universe adopted ARGOS’ KYC (Know Your Customer) solution. Through this, MSU effectively blocks illegal activities and platform risks. ARGOS’ KYC plays a critical role in preventing various security threats such as:

• Multiple account creation & fraudulent user detection

• Blocking money laundering and illegal fund inflows

• Combating the financing of terrorism

• Increasing transparency in digital asset transactions

• Complying with global regulations and minimizing risk

In a Web3 game platform where digital assets are actively traded, user trust, asset protection, and global regulatory compliance are essential.
To meet these standards, MapleStory Universe implemented ARGOS’ identity and residency verification service, creating an environment where all users can safely and fairly trade assets.

For more details, please check out the full MapleStory customer case post!

Introducing the KYC re-authentication process to respond to hacking and macro users

MapleStory Universe has implemented a new KYC Re-Verification procedure as a proactive measure against security threats.
This enhanced authentication process is required for users suspected of hacking attempts or macro usage, and accounts identified with abnormal activity must complete it before returning to normal service.

When a KYC re-verification request appears, users must complete the process through the official MapleStory Universe website.
After connecting their wallet, users are automatically directed to the KYC re-verification page. From there, they can begin the process by clicking the “Re-Verification” button at the bottom of the page.

Once re-verification begins, users must complete FaceAuth within 14 days of clicking the button.
Re-verification cannot proceed if any of the following conditions apply:

• More than 14 days have passed since clicking the “Re-Verification” button

• FaceAuth authentication has failed three times in a row

This process serves as a core security mechanism, proactively blocking abnormal behaviors such as hacking or macro use and ensuring that only legitimate users can safely access the service.
With the support of ARGOS FaceAuth, MapleStory Universe further strengthens service reliability and operational stability by preventing identity forgery, proxy authentication, and automated macro activities in real time.

ARGOS Face Auth is trust-based identity authentication without a password.

So what is Face Auth, the technology that enables seamless KYC re-authentication?

ARGOS Face Auth is an add-on service that compares a user’s latest selfie with the selfie data collected during the existing eKYC (electronic identity verification) process, allowing the system to check in real time whether the person is the same individual.
This feature strengthens both security and convenience, enabling users to re-verify their identity with just one selfie no password or extra authentication codes needed!

Face Auth goes beyond a simple identity verification function.
Preventing account takeover (ATO) and maintaining regulatory compliance are the most critical challenges for all digital services that handle customer assets and sensitive information. ARGOS Face Auth solves these issues with both efficiency and precision.

① Preemptive response to global regulatory changes

Around the world, financial authorities are increasingly requiring periodic identity verification (KYC refresh).
Instead of going through complicated steps such as resubmitting ID cards, Face Auth dramatically reduces regulatory risk by enabling these periodic re-verification requirements to be satisfied with a single selfie.

② Minimizing user friction and securing a competitive advantage

When users lose their passwords or when high-risk situations occur that require additional verification, they often feel frustrated and abandon the service.
Face Auth removes these complicated steps entirely by enabling secure, password-free re-authentication, providing a far more convenient UX compared to competitors and significantly reducing churn.

③ Enhancing operational efficiency and policy flexibility

Administrators can directly adjust policy thresholds, liveness levels, blocking options, and more.
This allows security policies to be applied quickly and flexibly based on the service model and regional market conditions achieving both stronger security and greater operational efficiency at the same time.

If you want to learn more about Face Auth, click the link!

Today, we looked at a real-world example of how MapleStory Universe strengthened global user security and trust through ARGOS’ KYC and Face Auth solutions.
ARGOS Face Auth enhances the completeness of KYC authentication while allowing global users to enjoy services in a safe, transparent, and trusted environment.

Going forward, ARGOS will continue working with MapleStory Universe and various industry partners to establish a global identity verification standard that satisfies security, convenience, and regulatory compliance all at once.
ARGOS will also continue to share how innovative identity verification technologies are being used across different industries so please stay tuned and look forward to more customer stories coming soon!