The most common questions from customers considering the introduction of Global KYC Solutions!

A Collection of FAQs Most Frequently Asked by Customers Considering the Introduction of KYC (Series 1)

When ARGOS sales managers actually meet with customers, similar questions come up repeatedly.
The questions we hear directly in the field are not just out of curiosity they reflect the real concerns and key points that companies feel anxious about when considering the introduction of identity verification solutions.

So today, we’ve gathered the most frequently asked questions from real meetings and organized them into “FAQ Series 1.”
These questions and answers are literally like practical insights picked up from real field experience.
We hope they will be helpful for anyone considering implementing KYC.

Q1. How do foreigners check authenticity? (Alien registration card?)

For foreigners, since there is no mobile phone-based authentication system like in Korea, the process requires direct verification of the ID card’s authenticity.

ARGOS uses OCR (Optical Character Recognition) technology to analyze the security elements embedded in ID cards and determine whether they have been forged or altered.
Next, the system compares the ID photo with the user’s actual face applying advanced liveness detection to ensure the person is real and not a photo or video.

ARGOS also checks international AML (Anti-Money Laundering) sanction lists and global databases to confirm that the verified identity is not linked to any regulatory or criminal activity.
Because authenticity is verified through this multi-step process, ARGOS enables safe and reliable verification even for foreign users.

Q2. How do foreigners verify their identity? Is there mobile phone authentication like in Korea?

This is one of the most common questions.
In Korea, the three major telecom companies provide a well-established mobile phone authentication system, making online service verification relatively easy.
However, such systems do not exist abroad each country has different ID formats, verification rules, and authentication methods, and mobile phone verification is not always available.

In this context, ARGOS offers a universal identity verification method that works independently of a country’s infrastructure or service environment.
Official government-issued IDs such as passports, driver’s licenses, and alien registration cards are recognized through OCR to determine authenticity.
Then, ARGOS applies facial recognition technology with 99.996% accuracy and liveness detection to compare the ID photo with the real user’s face.

This goes beyond a simple photo comparison by confirming that the person is truly present, effectively preventing identity theft, forgery, and falsification.
During this process, ARGOS simultaneously cross-checks international AML sanction lists and global databases to ensure the user’s identity does not violate any regulations.

In short, ARGOS’s verification system differs from Korea’s mobile phone-based method but it is safer, more adaptable, and globally applicable.

Q3. What is the biggest advantage of ARGOS?

The core solution of ARGOS is ID check.
ID check goes far beyond simple ID card scanning it can automatically recognize over 200 types of ID cards from around the world and detect any signs of forgery or tampering.
ARGOS’s AI-powered OCR achieves high accuracy even though each country has different languages, layouts, and security features.

“Get Live!” with a solution that goes beyond recognition alone ARGOS considers standardization, business logic, and operational environments, providing the most efficient Total Cost of Operation (TCO) when launching or scaling.

As an end-to-end solution, ARGOS supports real-time operational optimization and process adjustments.
Even under exceptional conditions such as sudden user surges or traffic spikes ARGOS automatically handles scaling and waiting time management.

And because it handles sensitive personal information, ARGOS provides comprehensive security support for packet encryption, communication encryption, and data encryption all of which can be complex when handled through general IT development.

In the actual operating environment, ARGOS demonstrates clear advantages compared to third-party API or on-premise engine solutions.

Q4. How does ARGOS ensure the security of personal information during identity verification?

Protecting personal information is one of the most critical aspects of identity verification.
Since sensitive data such as ID photos and facial images are exchanged during the authentication process, the level of security directly determines the reliability of the service.

ARGOS strictly complies with international and domestic security standards, including GDPR, the Personal Information Protection Act, and AML regulations.
All data is double-encrypted (AES-256, TLS 1.2, AES-GCM) from transmission to storage.

For organizations concerned about storing sensitive data in the cloud, ARGOS offers flexible deployment options, allowing the system to run entirely within the customer’s own servers or private environment.

Furthermore, ARGOS collects only the minimum amount of personal information necessary, and the data retention period and deletion process can be customized according to the client’s policy.
For example, financial institutions may be legally required to retain data for a certain period, whereas gaming companies may prioritize minimizing data retention to protect user privacy.

In short, ARGOS provides a comprehensive and adaptable security framework designed to meet the compliance and operational needs of different industries and jurisdictions.

Q5. I’m unfamiliar with SaaS security. Is it safe?

SaaS (Software-as-a-Service) offers major advantages in terms of rapid deployment, automatic updates, and cost efficiency, but many companies understandably raise concerns about security.
The question “Is my customers’ data truly safe?” is one we hear often.

To address this, ARGOS ensures the highest level of security even in cloud-based environments.
All communications are TLS-encrypted, and the system undergoes regular vulnerability assessments and independent security certifications such as ISO 27001, SOC 2, and PCI-DSS.

ARGOS also maintains redundant and backup servers, ensuring data integrity and continuous service availability even in the event of unexpected failures.

One of SaaS’s greatest strengths is speed of response.
As security threats evolve constantly, ARGOS can rapidly deploy security patches and regulatory updates across its cloud infrastructure keeping customers’ systems more secure and up-to-date than if they were maintained manually on-premise.

Q6. What kind of support is provided if the service is interrupted?

Service stability is non-negotiable for an identity verification platform.
Any downtime directly impacts customer access and can immediately lead to revenue loss.

That’s why service availability is one of ARGOS’s top priorities.
Even in the event of an unexpected issue, our 24/7 professional technical support team is on standby to respond immediately, backed by a 99.9 % uptime guarantee.

ARGOS also operates a redundancy and automatic failover system so if one server encounters a problem, another seamlessly takes over without disrupting service.
This robust infrastructure minimizes downtime risk and ensures stable operations, which is why many global enterprises trust ARGOS as their identity verification partner.

Q7. How long does integration take?

For many companies, the most burdensome part of introducing a new authentication solution is the implementation time.
If it takes too long to customize and test with the existing system, it can delay service launch or disrupt current operations.

With ARGOS, customers can connect the API and run authentication processes within just one day in a real service environment.
Our developer guide is designed to be intuitive, enabling smooth integration without the need for a complex development process.
And if additional help is required, ARGOS engineers provide direct support to assist with customized integration — ensuring a quick and seamless setup.

Q8. Is it compatible with existing systems?

ARGOS places high value on our customers’ existing IT infrastructures.
We prioritize compatibility and smooth linkage with the systems that clients are already operating.

To achieve this, ARGOS supports a variety of interconnection methods such as APIs and webhooks, allowing easy application without large-scale redevelopment.
For example, one global gaming company integrated ARGOS into its existing membership management system in less than a day, and the results such as the immediate blocking of duplicate accounts were visible right after implementation.

In this way, ARGOS does more than simply provide a new tool it seamlessly integrates into your existing workflow, enhancing security without disrupting your operations.

Q9. How does ARGOS support regulatory compliance?

KYC and AML regulations differ significantly by country and industry.
While financial institutions face strong AML compliance requirements, gaming and content platforms must focus on age verification and minor protection.
Because these regulations change frequently and vary widely across regions, managing them can be a major challenge for companies.

ARGOS takes a proactive approach to global compliance.
We comply with GDPR, domestic personal information protection laws, and industry-specific financial and gaming regulations in each country.
Authentication policies can also be customized according to customer needs and local requirements.

When the regulatory environment changes, ARGOS quickly reflects those updates in its SaaS platform, ensuring that clients remain compliant without having to handle additional updates on their own.
This reduces compliance risk and saves valuable time and resources.

Q10. How are costs calculated?

One of the most common questions during the onboarding stage is about cost structure.
ARGOS uses a usage-based pricing model, so businesses only pay for what they actually use.
This allows you to start without a large initial investment and scale your plan flexibly as your business grows.

We also offer customized pricing policies tailored to each company’s size and industry.
For instance, startups can choose a cost-effective plan for small-scale use, while large enterprises such as financial institutions or gaming companies can benefit from volume-based pricing optimized for high transaction loads.

Today’s FAQ covered the most frequently asked questions from companies considering KYC implementation, based on real discussions from the field.
We hope these insights help reduce uncertainty and clarify the process for those evaluating ARGOS’s identity verification solutions.

In the next article, we’ll focus on product-related questions diving into the most used and valuable features that customers rely on after introducing the service.
Stay tuned for “FAQ Series 2”, where we’ll share practical insights into how ARGOS delivers real operational value.