A Record of Continuous Product Updates Proven by Global eKYC Solution Data
Last week, ARGOS released an infographic highlighting its global identity verification performance throughout 2025. Key metrics such as rapidly growing verification traffic, automation rates, and global coverage offered a concise snapshot of the year’s progress.
In this article, we share additional product- and operations-focused metrics that could not be fully captured in the infographic. Rather than simply showing how much we grew, we take a closer look at why these results were possible, and how ARGOS has continuously updated its product to remain resilient in an increasingly complex global verification environment.
As global services expand, identity verification becomes anything but simple. Differences in language, culture, and user behavior mean that even small UX gaps can lead to verification failures, while the maturity of operational structures directly impacts service trust. The data presented here reflects how ARGOS has gone beyond feature additions to continuously evolve its product architecture and operational model.
Expanding Language Support as the Foundation of Global Identity Verification
In 2025, ARGOS expanded its supported languages to 26, up from 16 languages in 2024. Notably, 10 new languages were added in May 2025 alone, representing a significant step forward in global accessibility.
Expanding language support is far more than a translation effort. Guidance messages, error notifications, and behavioral prompts throughout the verification flow must be carefully redesigned to align with local cultural and contextual expectations. While increased language coverage can introduce higher failure risks, ARGOS approached this challenge proactively as a prerequisite for scalable global verification.
As a result, country- and language-specific edge cases were gradually reduced, enabling global service operators to expand verification coverage without the burden of language barriers. The growth in supported languages ultimately reflects the strengthening of ARGOS’s global verification infrastructure.
Structural UX Improvements Reflected in One-Pass Success Rates
One of the most meaningful UX improvements in 2025 was the rise in one-pass success rates.
The percentage of users who completed verification successfully on the first attempt increased from 15.99% to 50.56%, more than tripling year over year.
This improvement goes beyond simply reducing user failures. It indicates that verification flows were better aligned with natural user behavior, while unnecessary steps such as repeated captures, re-entries, and waiting periods were systematically eliminated. In global verification environments, retries often lead directly to drop-off, making one-pass success rate a critical indicator of both UX quality and service reliability.
By redesigning the experience around intuitive user flows without compromising verification accuracy ARGOS achieved faster, smoother verification without loosening security standards.
Product Maturity Measured Through Technical Support Data
Product completeness is not built solely through visible features.
In 2025, the ARGOS product team managed over 500 Jira and support issues, completing approximately 68% of them within the year.
These efforts extended beyond simple bug fixes, encompassing functional improvements and structural refinements across the platform. While such internal work is rarely visible to end users, it directly contributed to lower failure rates and greater system stability.
This accumulated record of continuous improvement played a key role in ensuring that the service remained reliable even during periods of high global traffic.
Operational Efficiency Gained Through Reduced Manual Review
In 2025, ARGOS reduced its manual review (Pending) rate from 8.44% to 6.97% (excluding dedicated enterprise clients), significantly improving operational efficiency.
Lower manual review rates lead to more predictable verification flows and allow operations teams to focus only on cases that truly require human intervention. This improvement goes beyond cost reduction it establishes a structure capable of maintaining verification quality even under large-scale traffic spikes.
Automation and operational efficiency were not achieved by lowering security standards, but by enabling more precise and confident decision-making.
The Common Thread Across These Metrics
Across language expansion, UX improvements, internal issue resolution, and operational efficiency, one common theme stands out:
These results were achieved not by lowering standards,
but by preserving them while refining structure and experience.
Rather than rapidly adding features to match growth, ARGOS focused on making global verification sustainable in real operational environments. As a result, increasing verification volume led to simpler UX and greater operational stability rather than added complexity.
ARGOS’s 2025 data goes beyond performance reporting it illustrates how global identity verification platforms must evolve. Language coverage, UX, internal operations, and technical support metrics all reinforce a single message: identity verification is no longer a supplementary feature, but a core infrastructure for global services.
Building on the experience and data accumulated in 2025, ARGOS will continue product updates and operational enhancements in 2026 to deliver even more stable and scalable verification environments worldwide.
Stay tuned for our upcoming December 2025 product update, where we’ll share what’s next.